Terms & Conditions
To purchase a reading, you must be 18 years or older.
All readings are confidential.
After placing your order, please check your inbox (and spam/junk folder) for a confirmation email.
You will be asked to provide your birth information (date, time, and place).
Birth time should be as accurate as possible. Inaccurate data will affect the reading.
You may ask any questions you wish when booking, and you are entitled to one follow-up question via email after receiving your reading.
Payments are made via PayPal or with debit/credit card at a fixed price (including applicable fees and VAT).
Once payment is completed, the reading is considered purchased and booked.
Readings are completed on a first-come, first-served basis.
Delivery time is typically 2–4 weeks, depending on availability. A delivery timeframe will be confirmed after booking.
Purchases are non-refundable once booked, unless the reading is not delivered by the confirmed date.
Clients must provide accurate birth details and any questions in advance.
If the client cannot attend a session, 48 hours’ notice is required to reschedule.
Failure to give notice means the session will need to be rebooked. Payments are non-refundable.
If Diana is unable to attend a session, 48 hours’ notice will be given and the session rescheduled.
If notice is given later than this, the client will be refunded.
Recorded readings will be shared privately via YouTube.
The link will be sent only to the client and may be viewed indefinitely, unless removed by YouTube.
Relevant PDFs will be sent via email, and a copy of the client’s chart used will also be emailed for reference.
Zoom consultations require a stable internet connection.
A recording of the session will be provided.
In-person consultations take place at Pandora’s Box or a specified location if Diana is travelling.
Readings are completed on the understanding that incorrect birth information is the client’s responsibility.
Readings are not refundable if incorrect data is provided.
Birth information cannot be changed once a reading has begun.
For live consultations, any changes to birth details must be submitted at least 48 hours in advance.